Shipping & Returns
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Terms & Conditions
By placing a wholesale order with issimo international, llc, Purchaser agrees to the following terms & conditions. No modifications or additions to these terms shall be binding upon issimo international, llc. Note: issimo international, llc is not responsible for misuse of product sold.
Order Requirements and shipping charges: Orders over $65.00 will receive free shipping. Due to the limitations of Squarespace, we need to charge $4.95 up front on all orders. When an order is placed for $65.00 and above you will receive a refund of $4.95 to your account.
Payment Terms: We accept all major Credit Cards and all orders are processed by Stripe. .
Other Forms of Payment: Orders placed that would require a customer to send a check would be called in or sent via email (firstname.lastname@example.org). DO NOT USE the regular check-out. Once an order is received we will acknowledge the order and indicate the total amount due. Upon receipt of check, we need to wait 7 business days for it to clear. If order paid by Money Order, the order is shipped upon receipt of the Money Order.
Shipping: All shipments are sent via UPS ground service. Buyer is responsible for indicating whether address is commercial or residential and any applicable charges for non-adherence are the responsibility of and will be charged back to the buyer. Special routing instructions must be included with every order submitted to issimo international.
Damages: If you receive merchandise that has been damaged during shipping, save all packaging and damaged merchandise for UPS to inspect and call our office within 48 hours with tracking number(s) of damaged box(s). Freight damage is the responsibility of the freight carrier.
Returns: issimo adheres to the highest standards in Organic and Natural product offerings. We love what we offer and we are sure you will too. However, if there is a reason for a return they must be pre-approved within four (4) business days of receipt and made at customer’s expense. Authorization will be issued at the discretion of issimo international. All goods must be in original condition. If there is a special circumstance after product is used, the buyer must communicate via email why it is that you are returning a used product. Cancellation of order must be requested in writing and will be accepted only if received one day prior to shipment or order.
1. email us
2. receive your return label
we will send you a return label for you to ship your products back to us free of charge.
3. we schedule your pickup
Place the shipping label on your package and take to your nearest UPS establishment.
4. receive your refund
Your full refund will come in the original form of payment after your product is successfully returned, minus return shipping charges.